Tag: Rogers

Massive Rogers outage affected Canadian phones, internet, ATMs, and debit cards

Laurent

Canadian telecom Rogers is suffering a major outage affecting landline phones, cellular connections, and internet connectivity throughout Canada that started early this morning. Downdetector listed thousands of reports for the issues that flooded in as people started to get up around 5AM ET and couldn’t get online.

Rogers first addressed the outage in a tweet from its official support account just before 9AM ET and then went silent for a couple of hours. On Friday afternoon, the company tweeted that its technical teams are working to restore services “alongside our global technology partners, and are making progress.”

Late Friday evening, Rogers CEO & President Tony Staffieri posted a letter to Canadians on the company website.

Dear Canadians,

We know you count on Rogers to connect you to emergency services, make payments, serve your customers, connect with work and keep in touch with friends and family. We take that responsibility very seriously and today we let you down. We can and will do better.

As you know, we experienced a network outage across both wireless and wireline service that began early this morning.

We have made meaningful progress towards bringing our networks back online and many of our wireless customers are starting to see services return. We don’t yet have an ETA on when our networks will be fully restored but will we continue to share information with our customers as we restore full service.

We know going a full day without connectivity has real impacts on our customers, and all Canadians. On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.

As our teams continue working to resolve the situation, I want to make two commitments to you:

First, we are working to fully understand the root cause of this outage and we will make all the changes necessary to ensure that in the future we meet and exceed your expectations for our networks.

Second, we will make this right for

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In Canada, Rogers Community Disruption Prompts Outages

Laurent

TORONTO — An outage on Friday at Rogers, just one of Canada’s biggest telecommunications organizations, brought on significant world-wide-web, cable and cellphone disruptions, mainly in Ontario and Quebec, the country’s most populous provinces.

The outage affected emergency expert services and some law enforcement services, which includes legislation enforcement businesses in Toronto and Ottawa, which were being warning that some Rogers prospects could possibly not be in a position to connect to 911 calls.

The business did not give any aspects about the bring about of the outage or an approximated time when services would be restored.

“At this second, we have no induce to believe that the Rogers outage is related to a cyberattack,” Audrey Champoux, a spokeswoman for the federal public safety minister, mentioned in an e-mail.

Annoyance triggered by the outage, which as of Friday night had lasted far more than 12 hrs, was felt even by individuals who ended up not Rogers prospects. Banking products and services had been interrupted by the downed community. Some courthouses postponed digital hearings.

Passport Canada claimed the outage was also impacting some of its connect with facilities at a time when the summer journey season had enhanced passport requests. And a hotly anticipated live performance by the pop star and Toronto native The Weeknd, the first halt on his earth tour at the Rogers Centre arena, was postponed.

“We admit the affect our outage is owning on your lifestyle,” the business stated in a statement Friday night. “We have every technological source and companion thoroughly deployed to fix the trouble.”

It additional that all buyers could count on to obtain payment credits.

Rogers has tens of millions of clients across Canada and about 23,000 workers, and is searching for to extend. The corporation is in the midst of attempting to purchase Shaw Communications, in what would be a person of the largest telecom takeovers in Canada.

François-Philippe Champagne, the federal minister of innovation, science and market, mentioned he spoke to the Rogers main government to convey the “frustration of millions of Canadians.”

“This unacceptable situation is why quality, diversity and dependability

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Canada’s Rogers community outage leaves thousands and thousands devoid of online

Laurent

Remark

A network outage at just one of Canada’s telecom giants has hobbled cellular and web providers close to the country for hrs considering that Friday, impacting houses, corporations, ATMs and 911 emergency lines.

Canadians flocked to coffee stores for WiFi. Financial institutions claimed complications with payment methods, and suppliers put up “cash only” signs.

Netblocks, a checking group, said the outage at Rogers Communications started Friday early morning and knocked out a quarter of the country’s community connectivity. It stated early Saturday that web support was “being slowly restored.”

Canada’s tax collection company dropped phone provider. The country’s greatest airline, Air Canada, noted technological problems at connect with centers. Even the Canadian telecom regulator stated its telephone lines had been affected.

In the town of Winnipeg, law enforcement requested Rogers customers who need to have to connect with 911 to test to obtain landlines or phones on yet another network in circumstance of emergency.

Rogers Communications explained late Friday that it experienced “made meaningful progress” towards restoring service but that it could not say when the networks would entirely recuperate.

“Many of our wireless clients are starting to see solutions return,” the company’s president, Tony Staffieri, claimed in the statement. “I want to sincerely apologize for this company interruption and the impression it is possessing on people today from coastline to coastline to coast.”

It was the next disruption at the provider in a tiny around a yr. Critics pointed to the outages Friday as proof that there should really be more competitors in Canada’s telecom market. Rogers, which has a lot more than 11 million wi-fi subscribers, is a person of a few firms that dominate the industry in Canada.

Canada’s sector minister, Francois-Philippe Champagne, referred to as the condition “unacceptable” and said right away that he had conveyed to the Rogers chief govt “the disappointment of hundreds of thousands of Canadians.”

With the failure of federal government companies, together with the passport business office, Conservative Party lawmaker Michelle Rempel Garner reported the hottest outage showed the potential “national vulnerability” because of minimal

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