Tag: outage

Massive Rogers outage affected Canadian phones, internet, ATMs, and debit cards

Laurent

Canadian telecom Rogers is suffering a major outage affecting landline phones, cellular connections, and internet connectivity throughout Canada that started early this morning. Downdetector listed thousands of reports for the issues that flooded in as people started to get up around 5AM ET and couldn’t get online.

Rogers first addressed the outage in a tweet from its official support account just before 9AM ET and then went silent for a couple of hours. On Friday afternoon, the company tweeted that its technical teams are working to restore services “alongside our global technology partners, and are making progress.”

Late Friday evening, Rogers CEO & President Tony Staffieri posted a letter to Canadians on the company website.

Dear Canadians,

We know you count on Rogers to connect you to emergency services, make payments, serve your customers, connect with work and keep in touch with friends and family. We take that responsibility very seriously and today we let you down. We can and will do better.

As you know, we experienced a network outage across both wireless and wireline service that began early this morning.

We have made meaningful progress towards bringing our networks back online and many of our wireless customers are starting to see services return. We don’t yet have an ETA on when our networks will be fully restored but will we continue to share information with our customers as we restore full service.

We know going a full day without connectivity has real impacts on our customers, and all Canadians. On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.

As our teams continue working to resolve the situation, I want to make two commitments to you:

First, we are working to fully understand the root cause of this outage and we will make all the changes necessary to ensure that in the future we meet and exceed your expectations for our networks.

Second, we will make this right for

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Huge community outage in Canada hits residences, ATMs and 911 unexpected emergency traces | Canada

Laurent

A major outage of cellular and online networks induced prevalent disruptions throughout Canada on Friday, impacting banking companies, law enforcement emergency strains and shoppers in the next outage to strike just one of the country’s largest telecom providers in 15 months.

Customers collected at espresso shops and general public libraries to entry alternate networks, whilst economical institutions documented troubles with all the things from automated machines to cashless payment units.

Rogers Communications mentioned its technological groups were working to restore companies as promptly as attainable.

The outage is very likely to increase to issues about opposition in the business that is dominated by Rogers.

The business, which has about 10 million wi-fi subscribers and 2.25 million retail world wide web subscribers, is the primary assistance company in Ontario, and alongside with BCE and Telus, controls 90% of the marketplace share in Canada.

Before this 12 months, Canada’s levels of competition bureau blocked Rogers’ try to consider above rival Shaw Communications in a C$20bn offer, stating it would hamper level of competition in a region where telecom fees are some of the greatest in the earth.

“Today’s outage illustrates the have to have for more impartial competitors that will travel more network expense so outages are far much less probably,” explained Anthony Lacavera, running director of Globealive, an investment business that experienced bid for a wireless service provider involved in the Rogers/Shaw deal.

Downdetector, which tracks outages by collating status studies from a number of sources, showed reviews of outages beginning from 4.30am ET, topping off at far more than 20,000 people by 7am ET. The studies dropped to all over 8,000 by 11.30am ET.

The nationwide outage resulted in some callers experiencing problem achieving emergency solutions via 911 calls, police throughout Canada stated, which include Ottawa and Toronto, its largest town.

Interac, which operates an e-mail income transfer assistance utilized by numerous Canadian banking institutions, said the outage was affecting its providers. Toronto-Dominion Financial institution stated it was going through process problems with Interac e-Transfer services.

Financial institution Of Montreal stated the outage was impacting economical institutions, toll-no cost numbers

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Canada’s Rogers community outage leaves thousands and thousands devoid of online

Laurent

Remark

A network outage at just one of Canada’s telecom giants has hobbled cellular and web providers close to the country for hrs considering that Friday, impacting houses, corporations, ATMs and 911 emergency lines.

Canadians flocked to coffee stores for WiFi. Financial institutions claimed complications with payment methods, and suppliers put up “cash only” signs.

Netblocks, a checking group, said the outage at Rogers Communications started Friday early morning and knocked out a quarter of the country’s community connectivity. It stated early Saturday that web support was “being slowly restored.”

Canada’s tax collection company dropped phone provider. The country’s greatest airline, Air Canada, noted technological problems at connect with centers. Even the Canadian telecom regulator stated its telephone lines had been affected.

In the town of Winnipeg, law enforcement requested Rogers customers who need to have to connect with 911 to test to obtain landlines or phones on yet another network in circumstance of emergency.

Rogers Communications explained late Friday that it experienced “made meaningful progress” towards restoring service but that it could not say when the networks would entirely recuperate.

“Many of our wireless clients are starting to see solutions return,” the company’s president, Tony Staffieri, claimed in the statement. “I want to sincerely apologize for this company interruption and the impression it is possessing on people today from coastline to coastline to coast.”

It was the next disruption at the provider in a tiny around a yr. Critics pointed to the outages Friday as proof that there should really be more competitors in Canada’s telecom market. Rogers, which has a lot more than 11 million wi-fi subscribers, is a person of a few firms that dominate the industry in Canada.

Canada’s sector minister, Francois-Philippe Champagne, referred to as the condition “unacceptable” and said right away that he had conveyed to the Rogers chief govt “the disappointment of hundreds of thousands of Canadians.”

With the failure of federal government companies, together with the passport business office, Conservative Party lawmaker Michelle Rempel Garner reported the hottest outage showed the potential “national vulnerability” because of minimal

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