Tag: Massive

Canadian telecom Rogers is suffering a major outage affecting landline phones, cellular connections, and internet connectivity throughout Canada that started early this morning. Downdetector listed thousands of reports for the issues that flooded in as people started to get up around 5AM ET and couldn’t get online.

Rogers first addressed the outage in a tweet from its official support account just before 9AM ET and then went silent for a couple of hours. On Friday afternoon, the company tweeted that its technical teams are working to restore services “alongside our global technology partners, and are making progress.”

Late Friday evening, Rogers CEO & President Tony Staffieri posted a letter to Canadians on the company website.

Dear Canadians,

We know you count on Rogers to connect you to emergency services, make payments, serve your customers, connect with work and keep in touch with friends and family. We take that responsibility very seriously and today we let you down. We can and will do better.

As you know, we experienced a network outage across both wireless and wireline service that began early this morning.

We have made meaningful progress towards bringing our networks back online and many of our wireless customers are starting to see services return. We don’t yet have an ETA on when our networks will be fully restored but will we continue to share information with our customers as we restore full service.

We know going a full day without connectivity has real impacts on our customers, and all Canadians. On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.

As our teams continue working to resolve the situation, I want to make two commitments to you:

First, we are working to fully understand the root cause of this outage and we will make all the changes necessary to ensure that in the future we meet and exceed your expectations for our networks.

Second, we will make this right for