Slow Wi-Fi? Your Internet Provider May Be Throttling Your Speed. Here’s How to Tell

You might not think to blame your internet provider when you’re staring at a buffering wheel. After all, there’s a lot that could be going wrong — like an outdated router or a less-than-ideal router location. You might be able to solve slow speeds with an easy fix, like upgrading to a mesh network (which also has to be set up in the right spot) or simply restarting your modem and router. But if you’ve already attempted these tried-and-true methods and your internet speeds are still subpar, the issue might be something your internet service provider is intentionally doing: bandwidth throttling.

CNET Home Tips logo

Yes, you read that right. Your ISP could be making your Wi-Fi slower on purpose. Because of a 2019 Supreme Court decision in which the court declined to hear an appeal on net neutrality, ISPs can still legally stifle your internet, limiting your broadband if you stream more TV than they want and serving slower connections to websites owned by their competitors. President Joe Biden signed an executive order in 2021 urging the Federal Communications Commission to restore net neutrality rules that banned throttling, but the practice is still legal.

One solution to slow Wi-Fi (if it’s caused by internet throttling) is a virtual private network. Basically, ISPs need to see your IP address to slow down your internet, and a good VPN will shield that identity — though this comes with some limitations and downsides, which I’ll discuss below. We’ll walk you through how to tell if throttling is to blame and, if not, what to do about fixing your crummy Wi-Fi. (You can also learn more about how to get free Wi-Fi anywhere in the world.) 

Step 1

First, troubleshoot your slow internet connection

So your Wi-Fi is slow and you think your service provider is throttling your connection. Before you jump to those conclusions, it’s important to run through the usual troubleshooting list: Check that your router is centrally located in your home, reposition its antennas, double-check your network security and so on. If you want to read about more ways to optimize your Wi-Fi, check out our suggestions.

If you’ve run through the laundry list and your Wi-Fi is still chugging slowly, move on to the next step.

Step 2

Test your internet speed

Sarah Tew/CNET

Step 3

Find a reliable VPN

Step 4

Compare your speed with the VPN

Next, test your internet speed somewhere like Fast.com or Speedtest.net. Compare the results with the same test when your VPN is active. The use of any VPN should cut your speed considerably, so the speed tests should show a discrepancy, with the VPN-active speed being notably slower than the VPN-inactive speed. But a VPN also hides the IP address that providers use to identify you, so if your speed test with the VPN is faster than without the VPN, that may mean your ISP is targeting your IP address for throttling.

OK, this is the hard part. Even if you find out your provider is throttling your internet, there may not be much you can actually do. Many people in the US live in regions with ISP monopolies or duopolies, so you might not be able to find a better provider. But here are a few useful responses:

  • If you do have options, consider switching to a better provider in your area. Not only will you potentially put speed throttling to rest, you may end up with faster speeds and a better deal.

  • Use your VPN to maintain more consistent speeds. A VPN can’t solve a bad connection or other reasons behind your slow service, but it can mitigate throttling from unscrupulous ISPs.

  • Call your provider and threaten to switch providers if they don’t stop throttling your internet. This might seem old-fashioned, and I can’t guarantee lasting results, but providers have responded positively to such tactics when I’ve used them.

Read more about the best VPNs to use while working from home, the fastest VPNs and VPNs you can try free before buying. And here are the best high-speed ISPs and the best Wi-Fi extender for almost everybody

Correction, Feb. 10, 2020: This article previously misattributed 2019’s net neutrality ruling to the Supreme Court, rather than the DC Circuit Court that decided the case. The Supreme Court declined to hear the appeal.

More home internet and broadband resources


Posted

in

by